Quality assurance

Independent audits
The quality of our services is subject to external audit by regulatory and trade bodies. Since 2009, the following organisations have inspected and approved Professional Language Solutions:
  • Accreditation UK 
  • Business English UK 
  • UK Border Agency 
  • Energy Institute
  • Royal Melbourne Institute of Technology 
  • Government Procurement Service


Internal quality control of tutors
Our recruitment procedures for tutors are fully in line with standards imposed by Accreditation UK, and include:
  • Validation of qualifications and relevant experience
  • Face-to-face interview with academic manager and client manager 
  • Check of references
  • Baseline security checks

 

Key performance indicators

For all major contracts we agree with our client a series of KPIs. Adherence to the KPIs is reported quarterly, and reviewed in meetings with the client. 

 

Statutory compliance
Our recruitment procedures for tutors are fully in line with standards imposed by Accreditation UK, and include:
  • Health and safety – full range of up-to-date policies and implementation records
  • Data security – registered with the Information Commissioner
  • Insurance – includes professional indemnity cover
  • Financial accounts – up-to-date and filed at Companies House 

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+44 (0)20 7689 1900

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