Good Customer Service
This course develops the key skills for front-line communications, promotes active listening skills, empathy and the importance of good customer care for the development and maintenance of business.
Participants will take part in a number of scenarios during the course, some of which will be videoed and will be assessed by the trainer.
You will:
Practise a variety of situations and outcomesAnalyse the causes of poor customer careLearn to say ‘no’ constructively
Improve self-awareness and develop active listening
Learn to recognise and use diplomatic language and body language
Investigate ways of promoting good customer care in your team
Gain an understanding of how to avoid conflicts
Ideal for Anyone who wants to develop their customer-care skills
Managers who want to develop the communication skills of their front-line staff
Experienced communications skills trainers
10+ years’ experience of providing training
PLS in-house materials
Our Location
High quality training centre in the heart of London.
Accommodation
Host family, residential and hotel accommodation.
Visa Information
Guidance and advice for those who need a visa.
2012 Brochures
View or download our online brochures for 2011.
Facts at a glance
Format: Group course 
Minimum age: 21
Maximum per group: 6 participants 
Course length: 2 days
Hours per day: 6 hours
Timetable: 9.30 - 16.30
Dates: On demand
Location: 11 Coldbath Square 
Minimum level of English: B2 
Certification: PLS Certificate- Cost: £950 per person (in a group)
+ £60 registration fee
Key reasons why you should choose us
Can we help?
For further information on this course,
or to check availability, contact:
+44 (0)20 7689 1900
info@langsols.com
