Privacy policy

Professional Language Solutions Ltd

Privacy Policy – August 2019

By visiting you are accepting and consenting to the practices described in this policy.

Professional Language Solutions is committed to protecting sensitive data collected from all staff, customers and users of our services. This Privacy Policy defines how we comply with the processing of personal data in accordance with the provisions of the General Data Protection Regulation (GDPR)




Professional Language Solutions Ltd (hereafter “PLS” or “We”)

7 King Street Cloisters, Clifton Walk London, W6 0GY

Tel: +44 (0)20 7689 1900 Website:

Data Protection Officer: Crispin Tucker Email:




This includes all information relating to an identified or identifiable natural person.

1/ Personal Information

This is information about you that you give us by filling in paper and/or electronic forms on our website or by corresponding with us. It includes information you provide when you enrol on our Client Hub or VLE (Virtual Learning Environment). The information you give us may include your name, address, e-mail address, phone number or other similar data.

We may also collect other personal information which is relevant to the provision of services we supply. Where you have not expressly consented to us holding and using your personal information we shall continue to use and store your information where we have a legitimate interest to do so. Legitimate interests are set out in the General Data Protection Regulation 2018 and can include:

  • to comply with a legal obligation.
  • to protect the vital interests of you or another person.
  • to perform a task carried out in the public interest.


2/ Technical Information we collect from you during visits to our website

  • · Login Information, including the Internet protocol (IP) address used to connect, browser used to log in, time- zone setting, operating system and platform;
  • · Information about your site visit, including the URL (Uniform Resource Locators), products you viewed, and analytics concerning page interaction.



Our website uses cookies. For detailed information see our cookie policy.



We may use information you give to us, and that we collect about you, in the following ways:

  • To fulfil obligations arising from any contracts entered into between you and us
  • To keep our site safe and secure
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner
  • To allow you to engage with interactive services we offer, for example our Client Hub or Blog or Virtual Learning Environment.
  • To provide you with information about goods or services we feel may interest you.



You agree that we have the right to share your personal information with:

  • Any member of our group, which means PLS, its ultimate holding company Language Solutions Holdings Ltd, and its subsidiaries.

We may also disclose your personal information to third parties:

  • If we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If PLS or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other contractual agreements; or to protect the rights, property, or safety of PLS, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Where we use third party providers for the marketing of our goods and services.



All data that we gather from you is stored within the UK, apart from data collected in our international operations about data subjects who are not EU citizens. Data gathered in the EU is only processed by staff within the EU. This includes staff engaged in, among other things, the fulfilment of your contract, the processing of your payment details and the provision of support services. By submitting your personal data or permitting us to collect your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored securely. Refer to our Data Security and Data Retention Policy. Where we have given you (or where you have chosen) User Credentials which enable you to access certain parts of our site, such as the Client Hub, Blog, Virtual Learning Environment, you are responsible for keeping these credentials confidential. We will never ask you for your password, and we ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is never completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of any data you transmit to our site - any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will store your personal data in accordance with our Data Security and Data Retention Policy.



You have a right to access information held about you. Your right of access can be exercised by submitting a Data Subject access request to the designated Data Controller:


You can request the removal of all or parts of your personal information at any time by submitting a written request to the designated Data Controller:

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes.

Our site may, from time to time, contain links to and from the websites of our partner organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


Cookie Policy
Data Security and Data Retention policy


Contact Us (HQ)

Language Solutions

7 King Street Cloisters

London, W6 0GY


Language Solutions Holdings - our companies

  Professional Language Solutions Ltd
Established in 1991, PLS provides language training in multiple formats and over 50 languages for corporate and government customers across the UK.
  Language Solutions International Ltd
Operating since 1993, LSI is the international wing of our organisation. We offer specialist English language training and assessments, as well as recruitment and manpower solutions for projects around the world.


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