Who we are
This policy explains how Professional Language Solutions Ltd ("Language Solutions", "we", "us") collects and uses personal data when you visit www.langsols.com, use our online Hub or learning platforms, take a course with us, or work with us as a client, trainer or supplier.
We are registered in England and Wales, company number 05179005, with our registered office at 263–265 Battersea Park Road, London SW11 4NE. We are registered with the Information Commissioner's Office (ICO) under number Z1491397
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025.
Controller or processor? For our website, our own clients, trainers and direct learners, we are the controller of your data. When an employer or organisation arranges training for its staff, that organisation is usually the controller and we process learners' data on its behalf and on its instructions. In that case, the organisation's own privacy notice also applies.
Contact us: our data protection lead at webenq@langsols.com or by post to the address above.
What personal data we collect
• Contact details: your name, job title, organisation, email address, phone number and postal address, when you enquire, enrol, book or correspond with us.
• Learner information: your language level, learning goals, test and assessment results, attendance, progress reports and feedback, and recordings of online lessons where you have been told in advance.
• Account information: your login details and your activity on our Hub and online learning platforms.
• Payment details: billing information for invoices and payments. We do not store card details ourselves; card payments are handled by our payment provider.
• Trainer and supplier information: CVs, qualifications, references, right-to-work checks, and bank and tax details needed to engage and pay you.
• Technical information: your IP address, browser and device type, and how you use our website, collected through cookies and similar tools (see Cookies below).
We do not ask for sensitive information (such as health data) unless it is needed, for example to make adjustments for a learner with a disability. We only collect it with your explicit consent or where the law allows.
Most data comes from you directly. Some comes from your employer when it books training for you, or from referees and public professional profiles for trainers.
How we use your data and why
We only use personal data where the law gives us a valid reason (a "lawful basis").
What we use it for
|
Lawful basis
|
|---|---|
Delivering courses, assessments and our online platforms; managing bookings and invoices
|
Contract
|
Engaging and paying trainers and suppliers
|
Contract; legal obligation
|
Keeping accounting and tax records
|
Legal obligation
|
Running, securing and improving our website and services
|
Legitimate interests
|
Sending service updates and news to our business clients
|
Legitimate interests (you can opt out at any time)
|
Sending marketing emails to individuals, and using non-essential cookies
|
Consent
|
Recording online lessons for quality or learner review
|
Legitimate interests, with notice, or consent where required
|
Every marketing email includes an unsubscribe link. We do not sell your data, and we do not make decisions about you by purely automated means.
Cookies
We use essential cookies to make our website and Hub work, and analytics cookies to understand how visitors use the site so we can improve it. Where the law requires it, we ask for your consent before setting non-essential cookies, and you can change your choice at any time through the cookie banner or your browser settings. Our Cookie Policy lists the cookies we use.
Who we share it with
We share personal data only where needed, and only with:
• Our trainers, who are mostly self-employed. They receive the learner information they need to teach and must keep it confidential and secure.
• Service providers that support our business, such as IT and email hosting, video-conferencing, our e-learning platforms, assessment providers, payment processing and accountants. They act on our instructions under written contracts.
• Your employer or sponsoring organisation, when it arranges your training. We share attendance, progress and assessment results with them.
• Professional advisers, regulators, courts or the police, where the law requires it or to protect our legal rights.
• A buyer or successor business, if we sell or restructure all or part of our business, subject to the same protection.
International transfers. We store data mainly in the UK. Some service providers, and trainers who teach learners abroad, may access data from outside the UK. When that happens, we make sure the data is protected: either the country is recognised by the UK as providing adequate protection, or we use approved safeguards such as the ICO's International Data Transfer Agreement.
How long we keep it and how we protect it
We keep personal data only as long as we need it:
• Client, learner and trainer records: for the duration of our relationship, then for up to 6 years for legal and accounting purposes.
• Enquiries that don't lead to a booking: up to 2 years.
• Marketing contacts: until you unsubscribe or we stop hearing from you.
After that we securely delete or anonymise it. For training arranged by an employer, we follow the employer's instructions on retention.
We use appropriate technical and organisational measures to protect your data, including access controls, secure passwords and confidentiality obligations on staff and trainers. No internet transmission is completely secure, so please keep your Hub login details private.
Your rights
Under UK data protection law, you have the right to:
• ask for a copy of the personal data we hold about you
• have inaccurate data corrected
• have your data deleted, or its use restricted, in certain circumstances
• object to our use of your data based on legitimate interests, and always to direct marketing
• withdraw your consent at any time, where we rely on it
• receive your data in a portable format, in certain circumstances
To use any of these rights, email our data protection lead at webenq@langsols.com. We will respond within one month. There is normally no charge.
Complaints. If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Other websites. Our site may link to other websites. We are not responsible for their privacy practices, so please read their policies.
Changes to this policy. We may update this policy from time to time and will post the latest version on this page. This version was last updated in September 2026.
